The sale is effective as soon as your order is received.
The original parts sold are in conformation with french regulations and laws and with the norms in force in France.
A certain number of Parts of high performance and tuning cannot be set up in running vehicles before a new homologation by the concerned authorities of these countries and before giving the information to your insurance company.
All the products proposed by VLVautoparts are generally available. The list of products and their prices on VLVautoparts.com are valid during the duration of their presence on the site but of course within the limits of stock availability. Informations concerning the availability of the parts are given by our providers, errors or last modifications are not of our fact and consequentlly cannot engage our liability.
Although we pay a strict attention to the fiability of photographs, texts, information notes and characteristics given or shown by providers they are only an indication without any contractual force. If errors or omissions are present or if providers have changed the characteristics of the products the liability of VLVautoparts and the responsibility of its leader cannot be engaged.
Products sold by VLVautoparts have to be set up by competent persons and under their sole responsibility. VLVautoparts could not be responsible for the negative consequences of a wrong installation or for the use of a product which does not suit a vehicle.
Our prices are those in force on the day of sale.
Prices are given in EUROS all taxes included except shipping fare which is charged in addition.
Prices on VLVautoparts.com are valid as long as they are apparent. We keep the right to modify a price but products will be billed as their prices were at the registration of the order.
Payment and security:
You can pay by three different ways:
1) Credit card on line: transaction is safe thanks to SOGENACTIF system of SOCIETE GENERALE.
2) Through Paypal (look for paypal.fr): every payment through paypal has to be sent to this address: email@example.com
3) By bank cheque (only for France or French cheques):
- a) Print your order.
- b) Fill in your cheque in EURO (€) in the order of VLVautoparts.
- c) Send the cheque with the number of your order written on the verso side of the cheque to: VLVautoparts 231 rue des Cabouefs, 92230 Gennevilliers, France.
As soon as what you ordered is available your cheque will be cashed. Bank cheques have to be paid by a bank situated in metropolitan France (Corsica included).
4) By Bank transfer.
5) Every modification of a validated and payed order will engage the customer with an extra payment of 5€ (administration fees).
6) Because VLVautoparts’ main activity is specialised sales via internet and the company does not have a customer counter, it is impossible to receive cash payments.
Property reserve: Until full payment, products remain the property of VLVautoparts.
Sold articles travel at the expenses, risk and perils of the buyer, except possible appeal against the carrier. It is up to the customer to recognise their good state before taking them up.
VLVautoparts asks its courteous customers to pay attention to the fact that the installation of some” high performances”parts in view of increasing the power and the engine torque present such characteristics that they forbid the use of the vehicle on public ways and roads.
According to french regulations and laws such parts sold by VLVautoparts cannot be set up on a running vehicle before his owner gets the homologation of these modifications from the concerned authorities and let his insurance company know about the changes.
According to the chosen method of shipping, you will be delivered in 24 hours (guaranteed by chronopost) or 48 hours (not guaranteed by coliposte), this deadline is expressed in working days after validation and preparation of your order.
According to the commanded rooms, the stock and the deadlines of our suppliers, the deadline of preparation is normally from 1 to 4 working days according to availability of the part.
In case of deadline of abnormally long (more than 5 days) you will be warned by e-mail as soon as possible.
Out of the legal period of 14 days no article will be exchanged, taken back or reimbursed except because of an error of VLVautoparts (wrong parts or defective ones in such cases we take care of shipping charges). Articles returned incomplete, damaged or spoiled by the customer can be neither exchanged nor reimbursed.
If the reimbursement is accepted, it will take place within 30 days after the reception of the products by our services. The reimbursements of customers’ errors will not reimburse the shipping costs.
No return product will be accepted without the previous contact of the customer with our SAV services (at firstname.lastname@example.org). The customer will receive a number or an agreement to return the products. The customer must accept the return policy and the products must be sent within the next 30 days. Sent after, the products will not be reimbursed nor exchanged.
The core charge for standard exchange parts not returned after 30 days from the date of receipt of orders will not be accepted.
Every new parts sold by VLVautoparts include our guarantee. New parts have a 12 or 24 months coverage according to the specific article.There are articles with 24 months coverage. During the period covered by our guarantee and if there is an abnormal working deficiency, we shall replace it or reimburse it if we are unable to find and ship the same article within three months.
To be able to obtain the benefit of the guarantee coverage you must keep the invoice of the purchase.
The guarantee coverage cannot intervene for:
Replacement of consumable products (lamps, wipers, batteries, discs, filters, fuses, brake shoes or pads......)
Inadequate utilization of the product.
Defects and their consequences caused by a wrong and inadequate use compared to the normal destination use of the product.
Defects and their consequences caused by external accidental or natural events.
The customer has to:
- Take care of transmitting the guarantee conditions to the professional engineer in charge of the setting up.
- Check a second time if the part is in adequation with the concerned vehicle.
- Be sure the installation will be made by a qualified motor-car engineer and in case of dispute be able to communicate the garage invoice with the mention” paid”.
- Have the fluids to be changed as advised and when installing an engine or a gear-box.
- Have to have air and oil filters to be replaced by new ones when installing an engine and at every oil change.
Application modalities of the guarantee :
VLVautoparts choses to apply one the three following possibilities:
- Repair when possible (with no longer extention of the guarantee).
- Exchange the part (with no longer extension of the guarantee)
- Reimburse the price of the part if it is returned by the customer and after expertise in our workshop.
There is no application of the guarantee in the following cases:
- When it concerns the adjusting or regulating action or the rehabilitation of one organ of the part which has the normal wear of the past mileage. If necessary this fact will be ascertained by an expert chosen by VLVautoparts. VLVautoparts can ask for an expertise of the vehicle every time it will be necessary.
- Driving fault, wrong or inappropriate use or carelessness of the owner or the driver.
- Participation in sport car races or sport competitions
- Transformation of one or many organs of the parts so that the original builder characteristics would be changed (LPG transformation, fuel and other injectors modification etc...)
- Change in the cubic capacity whithout authorities’ certification.
- Wrong maintenance of the vehicle according to the manufacturer’s recommandations, particularly lubrification indications and oil characteristics.
Payment and postponed payment:
Our articles and products are to be fully paid when ordering them, except if VLVautoparts accepts exceptionnal postponed payment.
In this case the articles and products of VLVautoparts remains the sole property of VLVautoparts until complete payment, price, fees and accessories included.
Any delay of payment at the term (due time) will increase the bill up to 1.5 time the legal interest rate (LAW n° 921442 of december the12th of 1992).
These general sale terms manage the contractual relations between VLVautoparts and its customer; both parties accept it without any reserve. These general sale terms will prevail upon any other written ones on any other document, except specific written acceptation by VLVautoparts. The present general and particular sale terms are subject to modifications whenever necessary and without previous warning. They apply to continental France (Corsica included).
We remain at your disposal to check if the parts you order are in conformation with your vehicle and to assure a purchase without surprise!
In case of dispute, the commercial court of Bastia (20 Corsica France) has the sole legal competence.
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