Parts return proceedings

 

Warning: return process of a part is described in the general sale terms, please refer to them.

You can return one of several parts within 7 working days (legal time allowance) after delivery of your order.

Folow these steps :

1. Put the part(s) in the original packaging and then in a NEW CARDBOARD PARCEL.     

2. Block the part so that it cannot move or shake during transportation. Use crumpled paper or manilla paper to secure and prevent it from possible damages. Be sure the part is well fixed particularly for heavy or fragile parts for example (brake discs, lights..) which will be carried in difficult conditions.   

3. Don’t forget to join a copy of your invoice and to complete our new parts return form (form available by clicking here)

4. Close your parcel with strong appropriate adhesive tape to prevent tear and opening risk during transportation. 

5. WRITE on the parcel” RETURN” in large capital characters and send the parcel by the mean of  postal  followed parcel (airmail post service) (this is compulsory) to:

 

RBM performance-service retour

231 rue des caboeufs, BAT B

92230

Gennevilliers

 

And keep by you the parcel number..

We remind you our customers’ department phone number at your disposal :

0033(0)178.09.93.71 from Monday till Friday between 9 am and 6.00 pm.

WARNING

To be accepted the part has to present a perfect trading state.

If your demand exceeds the legal period or if the original packaging is torn, marked, spoiled, if there is adhesive tape on it or if the part has already been set up in the vehicle, the return will be rejected.

According to the way you had paid your order, you will be reimbursed (as soon as we receive the return part) by cheque or crediting your account thanks to your credit card.

Don’t send any bank number (RIB).

You want the reimbursement of your surety (case of an exchange unit part):

In an Exchange unit you order a part, pay for it a special price and an additionnal sum called “consigne”or “surety” which will be reimbursed when you will return your old part while receiving the new one)

Warning: the return process is part of the general sale terms, please refer to them...

Return proceedings

1. Place your old part in a carboard box. 

2. Fix it so that it will not shake or move during transportation. Use crumpled paper or bubble paper to wrap it to prevent it from any damages.  

3. Don’t forget to join a copy of your invoice and to complete our Exchange unit part form (form available by clicking here) 

4. Close the parcel with appropriate strong adhesive tape to prevent fom tear or openning during transportation.. 

5. Write on the parcel in capital letters « CONSIGNE » and send it as a followed postal parcel (COLISSIMO SUIVI) (this is compulsory) to:

VLV autoparts-service retour

231 rue des caboeufs

92230

Gennevilliers

And keep by you the parcel number.

We remind you that the customers’department is at your disposal calling the phone number + 33(0)1.78.09.93.71 (not surcharged) from monday till friday between 9 am and 6.00 pm.

Your part will be reimbursed on your bank account thanks to your credit card references or by cheque according to the way you had paid when ordering. The return expenses being at your own charge.

 

You want to return a part covered by guarantee.

Warning: these proceedings belong to the general sale conditions. Refer to them.

Process to follow: 

1. Place the part into a cardboard box. 

2. Fix it so that it will not shake or move during transportation.Wrap it with crumpled paper or bubble paper to prevent from any damage. 

3. Don’t forget to join a copy of your invoice and to complete our guarantee return form (form available by clicking here).

4. Close the parcel with appropriate strong adhesive tape to prevent from tear and openning during transportation. 

5. Write on the parcel « GARANTIE » in cappital letters and send your parcel thanks to postal service (this is the compulsory mode) to:

RBM performance-service retour

231 rue des caboeufs

92230 Gennevilliers

Please keep by you the parcel number.

We remind you that the customers’ department is at your disposal, phoning to 00 33 (0)1.78.09.93.72 from Monday till Friday between 9 am and 6.00 pm.

Warning: You must send a hand written letter where you promise on your honour  that the part had been correctly fit up and run in normal utilization respectful of its normal destination and a copy of the purchase invoice. No exchange or reimbursement will occur until the manufacturer gives his agreement (the answer is very quick after reception in our customer department).

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