Frequent asked questions

 

-What is an original part?

New cars are built by car builders with different parts coming from parts manufacturers.

When the parts are identical to the the ones of the car buiders thet are called original parts.

VLVautoparts sells original parts or adaptable ones of same or superior quality from the most famous manufacturers (Valeo, Bosch, Febi, Brembo...).

-What are the different payment possibilties?

You can pay by three different ways:

1) Credit card on line: transaction is safe thanks to SOGENACTIF system of SOCIETE GENERALE

2) Phoning your card numbers to 00 33 (0)6.23.46.69.51 (not surtaxed)).

Our customers’department is open from Monday till Friday, 9am 6.30 pm.

3) By bank cheque (only for customers with a bank account in France)

     a) Print your order

     b) Fill your cheque in euro currency in the order of VLVautoparts.

     c) Send the cheque with the number of your order written on the verso side of it to:

          VLVautoparts – Service Commandes

          Route de Monticello

          LDT Castelaccio

          20220

          L’Ile Rousse

Bank cheques have to be paid by a bank situated on the french territory.

Your order is taken into consideration as soon as we receive your cheque. 

-What is the time allowance for delivery?

According to the shipping mode chosen 48hours after the preparation and packaging of your order by our providers. Most orders are sent the next day of your order.

 According to the parts ordered preparation allowance of time is generaly of 1 to 4 working days depending if the part is immediately available or not..

When exceeding 5 days you will receive an e-mail. 

-What are the different possibilities of shipping ?

Owing to the weight or the volume:

Up to 30 Kg :

Followed parcel: French postal service delivery within 48hours (Colissimo with tracking number)

Exceeding 30 Kg :

Specialised carrier.

-Is delivery possible in ultramarine french departments or territories?

We are sincerely sorry but we put an end to that possibilty because of administrative reasons and far too long delivery.

-can we come and take up our parts?

VLVautoparts is specialised in distant mail sales of car parts and then there is for the moment no possibility to come and take up your parts in our workshop...

-Can I ask for an exchange of part if I am not satisfied ?

Yes, of course, but during 7 days only. We shall reimburse the price of the part but not the delivery charges.

In case of exchange or reimbursement, call us 00 33 (0)6 23 46 69 51 (not surtaxed number) and send back the part at your own expenses in its original intact packaging with all the accessories, notices and documentation and place it in a new cardboard parcel. Try to block the part not to shake and move during transportation and don’t forget to join the return reference we gave you with the delivery or when joining us by phone.

You must send the parcel only by Colissimo Suivi (postal followed delivery parcel) to :

VLVautoparts-service retour

Route de Monticello

LDT castelaccio

20220

L’Ile- Rousse.

And keep by you the deposit proof and the parcel number. 

If the article is returned uncomplete or damaged, VLVautoparts may: or refuse the exchange or the reimbursement or apply a diminition on the value of the part after its examination by our after sale department. The payment back will intervene within 30 days after reception of your complete parcel. This pay back will be done or by cheque in the order of the customer who had previously ordered and at the same address or by crediting the customer’s credit card according to the original transaction.

-Are all the parts sold with a guarantee?

Every part sold by VLVautoparts profit:

Of the legal minimum guarantee or more.

Of the legal guarantee concerning latent defects.

Of the manufacturers’s guarantee the range and duration of which depend on the article and on the trade mark.

The return expenses remain at your charge, except if the guarantee of conformity concern the returned article(s), in that case we shall even reimburse your return expenses.

To benefit the products guarantee you must keep the purchase invoice.

The coverage is not valid for:

Replacement of consumable items (lamps, wipers, batteries, brake discs, filters, fuses, brake shoes, pads...)

Wrong or inadequate utilization of the product.

Defects and their consequences because of an inadequate utilization of the product compared to its normal destination use (competition).

Defects and damages caused by external accidental or natural events.

Warning, the legal guarantee does not cover or only partially, damages resulting of an external cause, for example (accident, impact, thunderbolt, electric fluctuation…).It does  cover neither customer’s mistakes in installing the part(s) by themselves nor the inadequate utilization, harmful to the good conservation of the part(s).

   

-How can I follow the delivery of my parcel?

With the confirmation mail you received the number of the parcel, then you can directly click on the link below to track it:

LIEN SITE COLIPOSTE

http://www.coliposte.fr/gp/services/accueil_gp.jsp

-How can I order?

Ordering on the web site:

- Select the parts you intend to order and click on the button « add in the basket » for every part one by one.

- When all the articles are in the basket, you may modify the quantity of each article and/or suppress one or several article(s).

- The corresponding prices and charges will automatically be added to your order.

- Write down the address of delivery and if the invoice address is different don’t forget also to write it down. Pay an important attention to the writing of your e-mail address as webmail is our privileged mode of communication.

- Choose the way you pay (credit card or cheque).

- If you pay by credit card  write down the recto and verso numbers of your card  as requested.

- By cheque, print the order form proposed on the screen and send it with your cheque to:

          VLVautoparts – Service Commandes

          Route de Monticello

          LDT Castelaccio

          20220

          L’Ile Rousse

- As soon as your validation is made you will receive an e-mail with your order number and a link to follow your order.

-How can i rely on the adequation of the part ordered and my car?

VLVautoparts personnel is specialised in Volvo cars and only Volvo cars. Our knowledge  and experience is really important but we continue unceasingly to collect information to update our catalogue and web-site. In spite of our efforts if you meet any error let us know so that we can immediately replace your part.

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